GDPR Compliance & Data Protection

Our Commitment to GDPR

VRC Vermin Control is fully committed to compliance with the General Data Protection Regulation (GDPR) and UK data protection laws. We take your privacy seriously and ensure that all personal data is processed lawfully, fairly, and transparently.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: To provide pest control services you have requested
• Legitimate Interests: To maintain business records and improve our services
• Legal Obligation: To comply with insurance and regulatory requirements
• Consent: For marketing communications (where applicable)

Your GDPR Rights

Under GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Customer records are typically retained for 7 years to comply with insurance and tax obligations.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or damage. This includes secure storage systems, access controls, and regular security assessments.

International Transfers

We do not transfer your personal data outside the United Kingdom. All data is stored and processed within the UK in accordance with UK GDPR requirements.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us:

• Email: vrc.eradication@gmail.com
• Phone: 07472 493 490

We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Complaints to the ICO

If you believe we have not handled your personal data properly, you can contact the Information Commissioner's Office at ico.org.uk or call their helpline on 0303 123 1113.